When reporting outages, please be sure we have your current phone number on file. This helps us quickly locate the area experiencing a power interruption. Having your account number on hand will also aid in the timeliness of power restoration. Report outages using the following methods:
Phone: 701-444-9288
Sign into the SmartHub App
Please do not report outages through email or Facebook, as they are not monitored 24/7, and it may delay response time.
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If a planned outage is scheduled, we will send calls and email notifications using the information you provided on your account, which is why it is vital that you keep an updated cell phone number and email address on file with us. To update your contact information or add additional information, sign into the SmartHub app or speak to one of our member services representatives by calling 701-444-9288.
Offering reliable, uninterrupted power is important to us. Our engineering and operations team works diligently to minimize outage frequency while also prioritizing the safety of our line crews. If you are without power, trust that we are doing everything we can to the best of our abilities to restore your service in a timely fashion.
Outage Information News
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How To Report An Outage - SmartHub Mobile
Tips on Preparing for Prolonged, Frigid Temperatures and Potential Power Outages
Having a well-prepared winter power outage kit is essential for ensuring your safety and comfort during unforeseen disruptions. The list outlined below encompass a variety of items, ranging from emergency essentials like flashlights and blankets to alternative heating and cooking sources. These essential items are designed to address the challenges posed by winter outages, allowing you to stay warm, well-fed, and informed. Medical supplies and communication tools become crucial lifelines during emergencies, enhancing your ability to respond effectively. Another item to consider to add to your emergency kit are entertainment options such as games and books which contribute to maintaining a positive atmosphere during extended power interruptions. By having these essentials at your disposal, you not only bolster your resilience to winter-related challenges but also ensure a more secure and comfortable experience in the face of unexpected power disruptions.
Essential Tips
#1 Emergency Kit
Essential items to have stocked and ready in your emergency kit include:
- Flashlights and extra batteries.
- Battery-powered lanterns or candles.
- Battery-operated radio for updates.
#2 Warmth
During a winter power outage, temperatures can drop rapidly, and staying warm becomes a priority to avoid cold-related illnesses. Having a combination of blankets, alternative heating sources, and warm clothing ensures that you can maintain a comfortable and safe environment in your home despite the lack of electrical power. Always prioritize safety when using alternative heating methods indoors.
- Extra blankets, sleeping bags, or thermal blankets.
- Portable propane or kerosene heater (follow safety guidelines).
#3 Food and Water
It's essential to stock up on non-perishable items and ensure an adequate supply of water to sustain you during a winter power outage. Non-perishable food items like canned goods, granola bars, and dry snacks require minimal preparation and have a longer shelf life. Additionally, having bottled water on hand, with at least one gallon per person per day, ensures hydration during potential disruptions in water supply. Consider foods that don't require refrigeration or extensive cooking, and include a manual can opener in your emergency kit to access canned goods.
- Non-perishable food items (canned goods, granola bars, etc.).
- Bottled water (at least one gallon per person per day).
#4 Cooking Supplies
A portable camping stove or grill, used outdoors for safety, can provide a means to cook food. Ensure you have an ample supply of cooking fuel, and opt for disposable plates, cups, and utensils to minimize cleanup. This setup allows for basic meal preparation even when conventional kitchen appliances are not functional, helping you stay nourished during the outage.
- Portable camping stove or grill (outdoors only).
- Cooking fuel for the stove or grill.
- Disposable plates, cups, and utensi
#5 Medical Supplies
A comprehensive first aid kit should include essential medical supplies to address minor injuries and health concerns. Additionally, ensure you have an ample stock of prescription medications to last through the potential duration of the power outage. This preparation ensures that you can manage health needs effectively even when access to medical facilities may be limited during adverse winter conditions.
- First aid kit with essential supplies.
- Prescription medications.
#6 Communication
It's vital to stay connected during a winter power outage; McKenzie Electric will post restoration progress updates in the event of a large outage. Ensure your devices are fully charged, and have power banks ready for charging phones. Keep a battery-operated or hand-crank radio to stay informed about weather updates and emergency broadcasts. Also, have a list of important contact numbers written down in case your phone loses power. This preparation helps you stay connected and informed, which is crucial for safety and obtaining updates during the outage.
- Fully charged power banks for charging phones.
- Important contact numbers written down.
#7 Warm Clothing
Gather extra layers, warm socks, waterproof boots, and winter accessories like hats, gloves, and scarves. These items are essential to stay warm and comfortable, while our line crews restore the power outage. Proper clothing ensures you can maintain warmth and protect yourself from the cold temperatures.
- Extra layers, warm socks, and waterproof boots.
- Hats, gloves, and scarves.
#8 Backup Power
If available, consider having a generator with sufficient fuel stored safely. Additionally, a power inverter for your car can be useful for charging essential devices. These backup power solutions ensure that you can maintain crucial electrical functions, such as charging phones or powering medical devices, during a winter power outage. Remember to operate generators outdoors in well-ventilated areas and follow safety guidelines to prevent hazards.
- Generator (if available), with fuel stored safely.
- Power inverter for your car to charge devices.
