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Understanding Your Bill

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Do you need help understanding your bill?

Click or tap on a question mark on the image to get started!

When will I receive my bill?

Members should receive their bill by the 15th of each month. MEC cannot predict the postal service turnaround time from the time MEC sends the bill until you receive it. There are options for members to view their bill sooner.  Members can receive their bill via email just by signing up for paperless billing. Members can also view their bill and usage by signing up for SmartHub.

Sign Up Here

When is my bill due?

Members can find the specific date payment is due on their bill.  Payment is due on the 3rd of each month.

What if I cannot pay my bill?

If you are having troubles paying your bill by the due date, just give us a call at 701-444-9288. One of our representatives will work with you on an acceptable arrangement. 

How will I be notified of disconnect for non-payment?

The member and/or third party designated by the member shall be notified in writing, sent by certificate of mailing, of the proposed disconnection of service. The written notice will indicate the amount that must be paid by a specific date in order to avoid disconnection.

What if I have more than one account and am pending disconnect?

In the event the member has more than one account, ALL electric services are subject to disconnection if one account is delinquent.

I did not pay my past bill and now I am receiving a notice of impending disconnect. What can I do to keep my power on?

Simply call us at 701-444-9288 and speak to a member service representative. If you choose not to call and set up an acceptable payment arrangement your account can be disconnected without further notice. 

Can I get my power restored?

If your power is disconnected due to non-payment, you will be required to pay your bill in full plus the disconnect fee of $60.00, and accrued facilities charges, and any additional security deposits assessed prior to your service being restored. 

I made a payment arrangement and did not pay. What will happen?

If a member has made payment arrangements to avoid disconnection and has failed to make those payments, service will be disconnected without further notice.

If I am unable to pay my bill by the 3rd, what is the late fee?

If payment is not received by the close of business on the 3rd, a 1.50% per month penalty is assessed on the unpaid balance.

Where can I pay my bill?

MEC offers several options for your convenience. If you do not prefer mailing your payment; members are always welcome to drop off their payment in person, stop by the drop box or drive-thru window located at the MEC headquarters. Another option is paying online through SmartHub. SmartHub can be accessed by computer, smartphone or tablet. Member's can also submit a one-time "Pay Now" payment using their account number and their last name or business name. Lastly, just give us a call and a member services representative will take payment over the phone with a Visa or Mastercard.

SmartHub

Pay Now

Do you offer automatic payment?

This simple, easy and convenient option can be set up through our autopay program. If you sign up for autopay using your checking account (account and routing numbers required), Visa or Mastercard we will give you a one-time $10 bill credit. Please call us at 701-444-9288 to get set up, or complete the process through smarthub.

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Where To Find Us

McKenzie Electric Cooperative
3817 23rd Ave. NE
PO Box 649
Watford City, ND 58854-0649

Phone: 701-444-9288
Fax: 701-444-3002
After Hours: 701-444-9288 or 800-584-9239

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©2022 McKenzie Electric Cooperative. Keeping The Lights On

  • View & Pay Bill
    • Billing & Payment Options
    • Understanding Your Bill
  • Sign Up for Service
    • Application
    • Auto Pay
    • SmartHub
  • Programs & Services
    • Member Rebates Program
    • Operation Round Up
    • Scholarships
    • Youth Tour
  • Member Info
    • Annual Meeting
    • Capital Credits
    • Contact Us
  • About Us
    • Welcome to McKenzie Electric
    • Board of Directors
    • North Dakota Living Local Pages
  • Safety
    • Contractor
    • Homeowner
  • Careers