Position Summary: Under the direction of the Manager of Engineering Services, responsible for and/or participates in power system design and maintenance activities including project design and management, transmission and distribution system planning, developing equipment specifications and budgeting. Collaborates with other members of the engineering department to ensure that the systems used to serve the membership of McKenzie Electric are safe, efficient and reliable.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned by the CEO or the Manager of Engineering Services.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor of Science in Electrical Engineering from an accredited institution desired; Bachelor’s degree in an accredited Engineering Discipline required; five years’ experience with a transmission/distribution utility in an engineering capacity desired.

Knowledge:

• Knowledge of RUS construction specifications, National Electrical Safety Code, OSHA regulations and National Electric Code
• Proficient or the ability to become proficient in the use of WindMil Engineering Analysis, ASPEN Modeling, Microsoft Project, Excel, Microsoft Word and AutoCAD
• Basic electrical engineering theory knowledge and a general understanding of its application.

Abilities & Skills: Must be able to communicate effectively both orally and written, with the capability to effectively teach, mentor, and coach personnel to achieve desired performance. Must relate well with all types of people and have the ability to listen, as well as to present and explain circumstances and results. Must be able to handle confidential information and gain the respect of others. Must be able to positively represent the Cooperative and effectively communicate with and to the general public. Must have the technical aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decision, and develop reasonable solutions to problems. Must have, or be able to acquire, sufficient technical knowledge to understand and relate government regulations and safety issues to achieve the requirements of the position. Must have a general understanding of utility applied technology to proficiently utilize technology applications in support of the department’s and Cooperative’s objectives and requirements. Personal characteristics shall include integrity, motivations, positive professional image, courtesy and good attendance.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands:
Subject to both inside and outside environmental conditions and temperature changes. Some overnight travel to industry trade shows and training conferences is required.
Frequent physical activity to include walking, bending, lifting up to 25 pounds, occasional lifting in excess of 25 pounds, climbing, crouching, kneeling, reaching, crawling, pushing, and pulling. May spend long periods of time driving and/or riding in company vehicles to reach remote areas of the service territory.
Must be able to communicate clearly for work and safety compliance. The noise level in the work environment may range from moderate to loud.

Responsibilities include the following. Other duties are as assigned.

• Maintains MEC’s short and long-range load projections and plans as required to maintain/improve the reliability and integrity of the electrical, transmission, substation and distributions system.
• Assists in overseeing overall planning of facilities including load growth and overall system design
• Aides in the Maintenance of the SCADA and communication systems and works with other members of the engineering department to make improvements and updates to those systems.
• Oversees the review and planning and modeling of transmission projects.
• Oversees substation engineering projects and MEC’s project management
• Establishes regeneration specifications, considerations and requirements and communicates these plans as needed.
• With assistance from outside consultants as necessary, makes updates to the long-range plan.
• Manages the asset management system.
• Assists with distribution modeling.
• Oversees substation record drawing updates.
• Manages the transmission and substation design guide and completes periodic reviews and updates as necessary.
• Assists in providing training to personnel to ensure that applications and installations are understood.
• Develops and provides budget information for recommended electrical system improvements and modifications
• Acts as a resource and provides technical expertise for/to other departments to resolve electrical system problems and recommends corrective action.
• Assists in performing annual transmission, substation and distribution system studies/analysis (voltage drops, coordination studies, capacitor placements, Arc Flash Hazard Analysis, etc.)
• Works as part of a team for the development, preparation and maintenance of MEC’s transmission, substation and distribution systems.
• Investigates and recommends standards for construction and application of electrical equipment and recommends new products including material and equipment.
• Is available to support emergency electricity restoration and storm damage repairs.
• Performs all responsibilities in accordance with MEC’s Policies and Operating Procedures, National Electric Safety Code, National Electrical Code, RUS Standards and OSHA Regulations.

Competencies:

• Ability to maintain a strong sense of propriety concerning confidential matters.
• Ability to maintain a good working relationship with members, director, managers, supervisors, fellow employees, representatives of other utilities, outside consultants and the public.
• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ability to make decisions within established precedent and with limited supervision

Position Summary: Under direction of the Accounting Manager, responsible for all related activities regarding the accurate recording, posting and accounting of work order charges and property records to plant accounts, as well as providing general support for miscellaneous accounting, member services accounts and administration activities. 

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Minimum requirement of an Associate’s degree (A.A.) in accounting or business from a college or university; Bachelor’s degree (B.A) in accounting or business from a four-year college or university preferred; three plus years related experience; or equivalent combination of education and experience.

Certifications/Licenses: A valid ND Class D driver’s license is required. 

Knowledge

• Basic knowledge of work order accounting, materials and general accounting for electric cooperatives.
• Within reasonable time, must gain an understanding of McKenzie Electric Cooperative’s rates, billing and collection regulations and other service policies and procedures affecting members.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Responsibilities include the following. Other duties are as assigned.

• Facilitates and processes the closing of work orders. This includes the accurate posting of labor, material and overhead charges; researching and reconciling discrepancies of work order charges; reviewing account numbers, work order numbers and activity codes entered in accounting system; and transferring the work order charges to property records. 
• Regularly reviews recording of material, overhead charges and other costs charged to construction and retirement work orders. 
• On a timely basis, coordinates and processes on-going work order and property record activities within the business/accounting information system, including reconciling construction work in progress and depreciable plant subsidiary ledgers to applicable control accounts.
• Provides administrative support for major infrastructure development of the MEC electrical system.
• Reviews and completes tasks in the service order workflow.
• In collaboration with Engineering, prepares reports related to construction and retirements of work order activities, including outstanding open work orders, closed work order charges by accounts, charges of work orders in progress by accounts and lists of completed work orders for inspection and loan requisitions.
• Maintains the ledger of units of property in plant accounts.
• As directed, assists in the month-end closeout process, including general ledger reconciliation and various account analyses and reports. 
• Prepares and sends bills for labor and material charges; codes monthly bills.
• As directed, provides general support to accounting function, including coordinating and maintaining accounts receivable ledger as it relates to plant and operations, miscellaneous accounts payable ledger and any related supporting schedules.
• Assists with deposit management and reconciliation of bank accounts.
• Assists with tracking property insurance claims and properly applying payments.
• Assists with maintaining files and tracking property tax assessments on the Cooperative’s property asset records.
• Assists in the recording of materials issued to work order and maintenance jobs within the business/accounting information system.
• Assists with material inventory administration including receiving and tracking of packing slips for material purchased, coding of material invoices and preparing reports for the analysis of physical inventory.
• Prepare and distribute monthly inventory reports and assist with researching and resolving any material discrepancies.
• As needed answers phone calls and transmits and receives information over the dispatch radio system.
• Assists with the coordination of the vehicle analysis program.
• As directed, prepares various monthly and yearly reports. 
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: This position assists with planning, developing, implementing and administering all personnel programs. This includes recruiting and retention, compensation and benefits, employee relations, equal employment opportunity, labor relations, payroll administration, worker's compensation, and employee training and benefits education programs. This position will report to the Human Resources Manager and will act in a confidential capacity to other management personnel. The position uses independent judgment to suggest changes to ensure compliance with established laws, policies, plans, collective bargaining agreements, and organizational objectives. This position is part of the management team of the Cooperative and assists in the implementation of corporate policies and procedures.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned.

Responsibilities include the following:

• Supports the HR department in administering personnel programs, recruitment, compensation and benefits programs, training and development and more.
• Responsible for following MEC’s document retention policy and organizing and maintaining hard and electronic HR files.  Ensures forms, policies and procedures as it relates to HR are accessible by staff.
• Assists in administering the wage and salary plan for all employees, assists the HR Manager with the annual performance appraisal process.
• Assists the HR Manager with benefits administration.
• Devises and edits job descriptions, recruits and onboards new employees; focuses on retention and engagement efforts.
• Dedicated to maintaining a positive culture; plans team building and morale exercises across the organization.
• This position shall secure the approval of the Human Resources Manager in making decisions when policies are not clear or adequate or require interpretation.
• Creates standardized documentation of MEC HR practices and procedures. Assists in researching, developing, and maintaining human resource related policies and procedures as needed.
• Assists with updating employee handbook and other related policies, may assist Safety Manager with the application of DOT and Drug Screening programs. 
• Audits timesheets and overtime; ensures employees and managers are following policies, practices, and the collective bargaining agreements related to timekeeping.
• Maintains confidential files and remains objective and respectful of MEC’s duty to its membership.
• Monitors developments in privacy law and ensures the cooperative’s ongoing compliance. This includes conducting periodic audits, as assigned by the HR Manager, to ensure the cooperative is complying with the law.
• Attends supervisor and management meetings to contribute to management discussion and insight.
• Completes monthly, quarterly, annual and other regular reports for the Cooperative.
• This person is encouraged to use initiative and judgment in making decisions, remembering that the Cooperative’s best interests can be affected by his/her actions. She/he should feel free to make suggestions for the improvement of operations and efficiency.
• Assists with the development and management of MEC’s training program.  Maintains records of employee training and manages applicable database. 
• Assists with administering the worker’s compensation program.
• Work with Safety Manager on compliance initiatives.
• Assists in planning employee events and activities around the office intended to create a culture where employees are valued and appreciated while encouraged to maintain open communication, professionalism and member service.
• Provides HR support to staff as directed and approved by the HR Manager.   
• Works directly with the HR Manager and other management personnel regarding bargaining strategy for union negotiations.
• Assists in coordinating employee communications and training programs.
• Ensures complaints, disputes, trends and grievances are reported to the HR Manager; maintains confidentiality with said items.
• May assist in conducting stay and exit interviews and analyzing data to make recommendations to the HR Manager.
• Assists in management and administration of payroll processes and works closely with accounting to ensure that payroll dollars are accounted for and applied properly.
• Assists with receiving and submitting invoices for the HR department.
• May assist with investigations. 
• May be assigned to lead specific projects or initiatives of the cooperative.
• Assists in the annual budgeting process and tracks payroll and HR budgets throughout the year and communicates any changes or deviations that may arise.

Qualifications/Requirements: Candidate should demonstrate initiative, self-motivation, great written and verbal communication, and a positive attitude. Will be required to maintain a high level of confidentiality and remain dedicated to maintaining a positive culture where all employees are valued and respected.  Understands that employees are the greatest resource available to meet the Cooperative mission to improve the quality of life of the membership.

Education/Experience: Bachelor’s degree in Human Resources Administration, Business Administration, Accounting or a related field preferred. Two to five years of human resources experience is preferred. An equivalent combination of education and experience will be considered. SHRM-CP preferred.  Experience with organized work environments or collective bargaining agreements a plus.  Must be proficient in computer application software programs, including but not limited to MS Office (specifically Outlook, Word and Excel), payroll and applicant tracking software.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to understand the basic accounting and payroll principles.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: Must be able to thrive in typical office environment, when the majority of the time is spent in a sitting position. Must be physically and mentally able to safely function in all aspects of this position and be of the highest integrity, with personal habits above reproach.

Position Summary: Under the direction of the Design Services Supervisor, designs, stakes, maps and inspects primary, secondary and service installations for new services, system improvements, sectionalizing equipment and retirements of existing facilities in a manner that provides safe, prompt, efficient and reliable electric service to McKenzie Electric Cooperative’s (MEC) consumer-members. Provides quality service to member-consumers to ensure member-consumer needs are met within compliance of MEC’s standards and by providing timely and accurate responses to request for service or information.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree in an engineering related field from a four-year college or university; four plus years related experience; or equivalent combination of education and experience.

Certifications/Licenses: A valid ND Class D driver’s license is required. A valid ND Class A driver’s license is preferred.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. Works outside with great physical exertion requiring upper body strength and stamina. The employee will routinely lift and/or move a minimum of 50 pounds, occasionally heavy work requiring exertion of up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Emergency work and irregular work hours are conditions of this position. Must be available for scheduled after hour call outs.  This position is subject to work in adverse weather elements/hazards conditions such as high temperatures, ice storms, outages, etc and is subject to work-related hazards while performing the job. Subject to random drug and alcohol testing consistent with Department of Transportation regulations.

Responsibilities include the following. Other duties are as assigned.

• Responds to member requests by designing, routing and staking all new extensions, conversions, additions or upgrades to electric distribution facilities.
• Schedules and keeps appointments with member-consumers for new construction, upgrading or conversions of facilities and relocation or removal of existing facilities. Interacts and interviews members to identify the optimal design, location, routing and cost estimate of new extensions or upgrades that mutually meets the needs of members and MEC’s standards in terms of cost, construction, maintenance and overall reliability.
• Effectively communicates with member-consumers terms and conditions of service, rates, standards, and company policies.
• Consistent with MEC’s line extension policy and according to Rural Utility Service (RUS) and MEC’s unit design standards, prepares itemized construction costs estimates for new or upgraded service and system improvements work.
• Designs, stakes and inspects all new, upgraded or retired distribution lines according to RUS, National Electric Safety Code specifications and approved construction practices with the goal of enhancing the reliability of the distribution system. This includes accurately preparing staking sheets (both manually and electronically) that meets expectations of MEC’s standards in terms of quality, completeness and timeliness for construction operations.
• Consistent with standard design units, prepares itemized list of required materials required for construction. Ensures material list identified for design jobs is complete, accurate and provided in a timely manner. Coordinates with Operations and Warehouse to ensure material availability for the timely construction of work jobs.
• Regularly collaborates with Operations and Line Crews to improve design-construction processes to cost effectively meet member and cooperative needs for quality, effectiveness and efficiency.
• Assists in the coordination, planning and designing of work plans for system improvements to electric transmission and distribution facilities, including the preparation and filing of appropriate documents.
• Acquires easements for right-of-way and processes and records easements at government offices as required.
• Maintains, corrects and updates distribution system circuit diagram and system maps within geographic information system (GIS) or system mapping platform. Reviews standard maps of cities, subdivision plots, railroads, highway and other utilities in connection with the preparation of new system maps for locating distribution lines.
• Maintains records necessary for work order accounting procedures and to support the formulation of work plans and reports required by the RUS and all other regulatory agencies.
• Identifies and reports any unsafe or unsatisfactory conditions on the distribution system and reports these conditions for corrective actions.
• Identifies and recommends improvements to work practices, design standards and business processes that strengthen service, enhance safety, reduce cost and improve reliability.
• Utilizes company equipment, knowledge and systems for peak efficiency and presents a positive image for MEC.
• Assists and coordinates with transition and interface of GIS or system mapping to future technologies.
• Maintains a certification of first aid, CPR and other life saving techniques and performs these techniques as necessary to ensure that prompt attention is given to coworkers during emergencies.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely  manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member  needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Knowledge:

• Knowledge  of  RUS  construction  specifications,  National  Electrical  Safety  Code,  OSHA regulations and National Electric Code
• Must be knowledgeable of RUS approved list of materials.
• Possess understanding of applicable RUS Bulletins and regulations, Cooperative policies, terms and conditions of service, rates, regulations and approved practices, particularly as it pertains to line operations activities.
• Working understanding of electricity, electronics, surveying and/or computerized drafting.
• Familiar with system geography.
• Demonstrates a general understanding of the cost to do business and views self as a resource in controlling business costs.
• Basic understanding of how PC based Window’s software operates.

Position Summary: Under the direction of the Operations Manager/Substation and Meter Manager, provides prompt, courteous and accurate service to members.  Coordinates operational activities including routine work, outage work, and other operating information in support of operations personnel and provides administrative/clerical services to the Operations Department. This position will support all operations departments.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.   The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or the Direct Supervisor.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associates degree or equivalent from a two-year college or tech school preferred; one to two years related experience; or equivalent combination of education and experience.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust  focus.

Responsibilities include the following. Other duties are as assigned.

• Organizes works orders received from engineering.
• Coordinates with electricians as required for job completion.
• Assists with the distribution of meter cans to electricians and members.
• Coordinates deliveries with the warehouse personnel and/or suppliers.
• Communicates with necessary staff when jobs will be worked and when needed, calls members.
• Prepares service orders to energize services
• Processes services orders for all of operations and completes and/or routes to appropriate personnel as needed.
• Assists with the coordination of annual/routine activities and reporting.
• Charges out material ticket jobs for maintenance.
• Processes electrical wiring certificates.
• Updates member information, work orders and service order information in customer information system.
• Provides clerical and administration support for the Operations Department.
• Coordinates planned outages between Engineering Services and Operations Departments and front office staff.
• Responds to member, developer, contractor, MEC staff, or electrician questions concerning service installations/inquiries, schedule appointments, receive and process inspections and update computer records as required.
• Researches and responds to general member questions and concerns and direct phone calls to appropriate personnel as needed to answer inquiries.
• Responds to requests for underground cable locates, contacts North Dakota One-Call for MEC locates and for updating the One-Call database and coordinates joint trench projects.
• As directed, accumulates and processes data through appropriate reporting method on a timely basis, including work order activity, outage incidents and restoration information, meter reports, maintenance records and other Operation activities.
• Analyze system information to coordinate required work, establish reporting to facilitate work coordination, assist Operations leadership with work scheduling.  Monitor performance and assist with addressing identified issues. 
• Provides general administration support, including filing, copying, image scanning and file management of related documents.
• As needed, provides general administration and coordination support of projects between Engineering Services, Operations and Accounting Departments.
• Transmits and receives information over the company radio system with other employees in the field.
• Provides information and assistance to members in a manner that projects a favorable public impact for the Cooperative.
• Introduce potential residential and commercial members to the opportunities and benefits of receiving Cooperative services.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: Under the direction of the Director of Operations or designated supervisor, responsible for Cooperative’s mapping system. The GIS Technician develops, maintains, revises and inspects digital maps showing system facilities and geographical features using GIS components within the scope of his/her training, in a safe and efficient manner within accepted McKenzie Electric Cooperative (MEC) and Rural Utilities Service (RUS) operations standards.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associates Degree and 2+ years of experience in a related field is preferred.

Certifications/Licenses: A valid ND Class A driver’s license is required.

Knowledge: Requires proficiency in ArcGIS, Microsoft Word, Excel, and Adobe. Knowledge of Windmil products and related mapping applications are preferred.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is mostly indoors. Position requires infrequent travel within the service area. Field duties require working outdoors in weather conditions that vary from sub-zero cold to heat above 90 degrees, in wet and dry conditions and in terrain from flat urban to rugged rural areas. May require work on the weekend and after hours to meet deadlines or address problems. Some travel to industry trade shows and training conferences.  This position also requires the operation of light duty vehicles and off-road vehicles.     

Frequent physical activity to include walking, stooping, bending, lifting up to 25 pounds, occasional lifting in excess of 25 pounds, climbing, kneeling, reaching, crawling and pushing. Requires repetitive motion with hands and fingers such as keyboarding and drawing. Working in awkward positions and enclosed spaces is minimal. Job requires sitting most of the time.

Responsibilities include the following. Other duties are as assigned.

• Responsible for the Cooperative’s mapping system, develop, maintain, inspect and revise digital maps showing system facilities and geographic features using GIS components.
• Creates databases to satisfy information requirements for electronic maps.
• Assess growth potential of newly developed subdivisions.
• Verify open points, substation circuit numbers, protective equipment numbering, etc.
• Prepares and maintains circuit diagrams of the system showing phasing, voltage, conductor       size, etc. for switching operations, coordination of relays, transformer banking, etc.
• Update maps and records of substations, distribution transformers, reclosers and other relevant MEC facilities.
• Maintain communication links between all applicable systems and the Cooperative’s mapping and OMS applications.
• Verify and update tax district boundaries for the accounting department valuation records.
• Verify correct mapping information from staking sheets.
• Performs field checks and collects necessary data of existing facilities and completed new construction when needed using Cooperative’s staking sheets and software. This requires going into the field. 
• Communicates with billing department to verify new customer equipment location numbers.
• Maintain communication with the Operations department to ensure the accuracy of the Cooperative’s mapping system.
• Prepares and updates charts, graphs, maps, and records of system growth, productivity and quality of service.
• Prepare map exhibits as requested by supervisor.
• Reviews and maintains inspection records submitted through the Cooperative’s inspection platform and ensures proper follow up is taken; service orders created, map corrections made, etc.
• Establishes metrics to track key indices of cooperative including by not limited to annual distribution and transmission line inspections, compliance with annual requirements, new services, etc.
• Works closely with locating contractor(s) to maintain safe operation and identification of MEC facilities. 
• Performs all responsibilities in accordance with McKenzie Electric Policies and Operating Procedures.
• Assist the engineering department with work orders and managing data when necessary.
• Perform basic system model analysis.
• Other duties as assigned by direct supervisor.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: The Safety Manager is responsible for researching, planning, developing and implementing the programs, policies and procedures necessary to meet the Cooperative’s safety goals and objectives. The individual in this role manages the safety training and associated administrative safety tasks, along with conducting any investigations and associated reporting for incidents or property damage that occurs.  The Safety Manager is to lead and foster a productive, engaging and accountable safety culture in a collaborative fashion.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree in a related field and five or more years of field experience working in the construction and maintenance of an electrical distribution system or equivalent. Three years of experience in a supervisory or leadership role. A combination of education and experience may be considered. Position requires ability and willingness to learn MEC policies and procedures for serving our membership. Knowledge of overhead and underground distribution construction in the field and the National Electrical Safety Code, the National Electrical Code, and the Association’s Safety Manual required. Must be able to present good communication skills, both written and verbal. Requires the ability to objectively review employee’s accidents and suggest appropriate remedial action to MEC management.

Certifications/Licenses: A valid ND Class D driver’s license is required.  Safety certifications are preferred

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work for this position occurs both inside (office environment) and outside. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. Works outside with great physical exertion requiring upper body strength and stamina. The employee will routinely lift and/or move a minimum of 50 pounds, occasionally heavy work requiring exertion of up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Emergency work and irregular work hours are conditions of this position.  This position is subject to work in adverse weather elements/hazards conditions such as high temperatures, ice storms, outages, etc. and is subject to work-related hazards while performing the job. May be subject to random drug and alcohol testing consistent with Department of Transportation regulations.

Responsibilities include the following. Other duties are as assigned.

• Leads efforts to promote an engaged workforce that embraces the desired safety culture.
• Stays current with practices and policies through training, participation in conferences and work groups, and through a high level of awareness and engagement with industry trends.  Provides overall administration and oversight of respective corporate policies and procedures as it relates to safety.
• Works collaboratively among all levels of the organization, ensuring a practical and policy driven approach to safety compliance. 
• Upholds accountability to MEC’s safety program through observations and assessments, provides feedback or assists with recommendations when warranted for achieving the desired behavior or compliance with the program.  Ensures compliance with all requirements set forth by the Safe Work Practices Handbook, OSHA standards and MEC policies and standard operating procedures.
• Works with NDaREC staff and other associated organizations to improve MEC’s safety program.
• Administers the Cooperative’s safety training; creates and maintains an annual, robust safety training calendar to ensure employees are educated on safe work practices to the highest degree.  Works collaboratively with management to coordinate training.  Continually assesses delivery of required training to ensure it is relevant and effective.
• Owner of the corporate learning management system (LMS), responsible for the content and administration of assigned content, utilizes current technology to track employee safety training records.
• Maintains all records, electronically, related to the safety program of the Cooperative. Utilizes technology to efficiently administer and track all aspects of the program.
• Assists in review and provides input for procurement or design of facilities and equipment of the cooperative as it relates to safety. 
• Present daily with MEC staff, actively involved in tailgates, regular department meetings, or other updates; visibly engaged with staff.
• Administers safety accreditation program, leads efforts for safety engagement and recognition efforts, including Rural Electric Safety Achievement Program and other committee or groups as it relates to safety.
• Reviews and administers the property insurance carrier program.
• Serves as the lead for accident investigation and root cause analysis for incidents, accidents, or property damage events.  Compiles all necessary reporting, documentation, and facilitates identified corrective action. 
• Reviews near misses and other indicators and creates training calendar to ensure education on where gaps may exist.
• Assists with administration of the anti-drug and alcohol program in cooperation with human resources.
• Responsible for all records retention and documentation of all necessary inspection and compliance activities. 
• Works with HR to administer the Workers Compensation program with WSI
• Administers the Occupational Safety and Health Administration log.
• Ensures Cooperative Compliance with:
  1. OSHA
  2. DOT
  3. EPA
  4. RESAP
  5. Hazardous chemical communication regulations
  6. NDaREC’s Safe Work Practices Handbook
  7. All other state and federal regulatory requirements
• Maintains and conducts annual audits of MEC’s Emergency Action Plan, Avian Protection Plan, Crisis Management Guide, safety engagement program, SOPs, and more.
• Manages the overall Cooperative PPE program ensuring appropriate PPE is available to staff, available PPE is compliant with regulations, and that appropriate administration and oversight is present to ensure PPE is properly cared for and is managed in a responsible, cost-conscious way. 
• Responsible for statistical data reflecting the Cooperative’s safety performance, and reporting this data to senior management and the Board of Directors on a monthly basis.  Responsible for creating and executing a safety improvement plans that are based off the Cooperative’s data and observations.
• Communicates opportunities for improvement with all employees about safety concerns.
• Administrates DOT compliance programs including driver qualification files, vehicle license and permits, and random testing program.
• As a key employee to the well-being of MEC employees, position is considered an on-call employee in the event of safety questions and concerns, or serious accidents involving damage and/or injury.
• Maintains a certification of first aid, CPR and other life saving techniques and performs these techniques as necessary to ensure that prompt attention is given to coworkers during emergencies.
• Other duties as assigned.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Stays current with safety rules and regulations.
• Work collaborative with MEC staff, peers, and other groups and organizations, embraces the concept of effective teamwork.
• Exhibits effective communication, adheres to sensitive information practices, high level of stakeholder management. 
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ability to utilize technology to solve problems, competency in using applications to document and manage requirements of job. 
• Demonstrates ability to think critically, embraces continuous improvement.

Position Summary: The Office Manager is responsible for supervising front office Secretary/Receptionists and the Billing Department and assists the Business Manager in the management and direction of billing and front office activities of the Cooperative. Effectively directs and efficiently coordinates general office activities. Manages staff to ensure the proper recording, posting, and accounting as it relates to member billing and provides support to other departments as needed.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree with a focus in management, finance and/or accounting and three to five years of experience managing administrative/customer service employees, preferably in the electric utility industry or directly related field; or an Associate’s Degree with five to seven years of experience managing administrative/customer service employees, preferably in the electric utility industry or directly related field is preferred; equivalent combination of education and experience may be considered.

Abilities and Skills: Must be able to communicate effectively both orally and in writing, with the capability to teach, mentor, and coach personnel to achieve desired performance.  Must relate well with all types of people and have the ability to listen, as well as to present and explain circumstances and results.  Must be able to handle confidential information and gain the respect of others.  Must be able to positively represent the Cooperative and effectively communicate with all staff members, the Board of Directors, membership and the general public.  Must have the technical aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decisions, and develop reasonable solutions to problems.  Must have, or be able to acquire, sufficient technical knowledge to understand and relate government regulations and safety issues to achieve the requirements of the position.  Must have a general understanding of utility applied technology to proficiently utilize technology applications in support of the department’s and Cooperative’s objectives and requirements.

Knowledge: Basic understanding of how PC based Window’s software operates. Basic spreadsheet and word processing skills.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. This position requires someone to regularly lift and move 15 pounds, occasionally lift 25 pounds and rarely lift 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Responsibilities include the following.

• Directs and supervises in an efficient and cost-effective manner, the front office Secretary/Receptionists and Billing Department; the Office Manager is involved in the daily administration of the business.
• Performs management functions of organizing, directing, coordinating and controlling the administrative activities in accordance with established policies, plans, and objectives of MEC.
• Provides advice, assistance, and leadership for enlisting the employees’ participation and interest in MEC’s business activities.
• Ensures adequate coverage for the office to provide quality service to the membership; works with other departments to make sure coverage and service is seamless.
• Develops programs, standards, and budgets for the administrative personnel and provides a means of measuring progress and accomplishments.
• Monitors and ensures an effective and efficient billing process that meets the Cooperatives policies.  
• Dedicated to providing the highest level of service to the membership and ensures staff present themselves in a positive, consistent and customer service-oriented manner; offers training and leadership to customer facing staff to ensure pleasant and professional communication.
• Guides, directs, and assists in the development of new member service programs including payment options, internet-based services and programs to educate the membership.
• Continually looks for improvements and developments in administrative procedures, practices, methods and equipment that will increase productivity, efficiency, safety, employee morale and customer service.
• Researches, prepares reports as needed, and recommends the necessary and appropriate business machines, hardware, services, and equipment for the Cooperative, looking to quality and cost effectiveness; oversees repairs for said equipment.
• Assist with office facilities, ensures departments are equipped and supported in order to provide a comfortable and clean work environment. Works closely with Logistics Manager to ensure facilities are maintained and necessary equipment is available for seamless office operations.
• Assists in the development of an employee intranet or internal communication hub and will maintain oversight and development of content.
• Provides oversight of MEC’s document management program, establishes practices for document control and management, assists with storage and data retention. 
• Works with other members of management to submit information annually to the property insurance company and ensure MEC has appropriate coverage.
• Completes sales and use tax submissions.
• Manages accrual accounting tasks.
• Acts as the point of contact for meetings at MEC offices; manages preparation, communication and ordering as necessary; organizes employee meetings including agenda and slide show creation,  sign in sheet, food/beverage ordering, and coordinates SRS and front office coverage for meetings.
• Drafts and maintains policies and procedural documents for purchase orders and vendor agreements.
• Follows all MEC policies and procedures to include the Procurement Policy; ensures MEC is purchasing in accordance with the policy and mission of the Cooperative.
• Keeps informed of the latest trends and requirements in electric cooperative and RUS financing and accounting fields, along with relevant FERC and FEMA regulations, to ensure that staff are informed and trained appropriately.
• Provides training and guides personnel across the organization to ensure that all responsibilities are understood, accepted, and followed.
• Holds meetings with staff regularly to plan, guide and provide direction in an effort to meet department goals, objectives, targets and to determine work assignments, priorities, and expectations.
• Works closely with the management team to ensure proper administrative staffing levels are in place in order to meet member needs and meet the administrative needs of other departments which may include but are not limited to outage management communication, member and vendor meeting coordination, mail, properly directing phone calls and walk-ins, etc.
• Works closely with the Business Manager to fully carry out the vision of the Cooperative.
• Works with Human Resources Manager to recruit and retain employees and to ensure proper adherence to the Collective Bargaining Agreement, Employee Handbook and all MEC policies; provides high quality leadership and communication.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Exhibits a strong leadership skillset, proficient in ability to manage others.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Strong communicator, speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities for self and direct reports; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Works with HR to properly manage employee performance.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.